Shipping & Delivery Policy

1. Digital Product

Total Nursery is a cloud-based Software-as-a-Service (SaaS) product. There is no physical shipment. Access is delivered electronically.

2. Delivery Timeline

• Account access is provisioned immediately after successful payment confirmation from Stripe, Razorpay or Cashfree (typically within a few seconds and no later than 24 hours).
• Login credentials and an invoice are sent to your registered email address.
• For Enterprise / Pro plans requiring onboarding, our team will contact you within 1 business day to schedule setup.

3. Payment Confirmation

Delivery is contingent on receiving a "success" event from the payment processor:

• Stripe — confirmed via the Stripe webhook on the payment intent.
• Razorpay — confirmed via Razorpay's signed webhook on payment capture.
• Cashfree — confirmed via Cashfree's signed webhook on order success.

If your bank holds the payment, access is provisioned as soon as we receive the confirmation event.

4. Failed or Delayed Delivery

If you do not receive access within 24 hours of a successful charge, please email support@purposix.com with your transaction reference. We will resolve or refund the charge per our Refund & Cancellation Policy.

5. International Customers

The Service is delivered globally over the internet. Currency conversion (if any) is handled by your card issuer or the payment processor; the rate shown at checkout is the rate billed.

6. Contact

Purposix Private Limited · support@purposix.com · +91 848580 3502