Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard or by emailing support@purposix.com. Cancellation takes effect at the end of the current billing period; you retain access until then.

2. Refund Eligibility

• Monthly plans: non-refundable once the billing cycle has started.
• Yearly plans: eligible for a pro-rated refund within 7 days of the first payment, less any applicable processing fees.
• Setup, onboarding and custom-development fees: non-refundable once work has commenced.
• Duplicate or accidental charges: fully refunded once verified.

3. How to Request a Refund

Email support@purposix.com with your registered email, invoice number, and reason. We respond within 3 business days.

4. Refund Processing

Approved refunds are issued to the original payment method through the same processor used at checkout:

• Stripe: typically 5–10 business days to reflect on your statement.
• Razorpay: typically 5–7 business days for cards/UPI/netbanking.
• Cashfree: typically 5–7 business days; UPI refunds often within 48 hours.

Timelines depend on your bank and are outside our direct control once the refund is initiated.

5. Chargebacks

If you believe a charge is incorrect, please contact us before raising a chargeback so we can resolve it quickly.

6. Contact

Purposix Private Limited · support@purposix.com · +91 848580 3502